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Frequently asked questions (FAQ) - Everything you need to know about poppers and our store |
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Questions about your order
Shipping / Delivery
Payment
Customer account and data
Poppers Information
Differences in poppers
Poppers safety instructions
Tips for correct use
Help with buying poppers
Storage recommendations
On the road with poppers
Myths about poppers
Coupons & Promotions
Returns & complaints
Contact and customer service
From what age can I order?
Our products are intended exclusively for adults (18+). We reserve the right to carry out age verification.
I have not received an order confirmation - what should I do?
Please check your spam folder. If you still do not receive an e-mail, please contact us by e-mail. Sometimes there is a typing error in the e-mail address.
Do you also sell in bulk or to dealers?
Yes, we offer special conditions for resale or bulk orders (from 20 pieces). Send us an inquiry with your company name and desired volume.
Can I change or cancel my order at a later date?
As long as the order has not yet been dispatched, a change is possible.
Contact us as soon as possible by e-mail.
Is there age verification?
Currently, the age check is carried out through verification when the account is created. Automated online procedures may be used in the future.
Can I order poppers anonymously?
Yes, you can choose:
Payment with prepaid card or anonymous payment service Note: A neutral company name appears for direct debit & credit card. Why is poppers often not available in brick-and-mortar stores?
Due to a lack of age verification and stock restrictions, many pharmacies and stores do not sell poppers.
Online stores with age verification and neutral shipping have advantages here. My order has not arrived - what should I do?
Check tracking number
Check your letterbox or neighbors Contact our customer service (with order number) We will help you immediately - we promise. What happens if I have placed two orders by mistake?
Please contact us immediately!
We cancel or summarize - depending on the status. Don't worry, double debits will be refunded. |