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Frequently asked questions (FAQ) - Everything you need to know about poppers and our store |
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Questions about your order
Shipping / Delivery
Payment
Customer account and data
Poppers Information
Differences in poppers
Poppers safety instructions
Tips for correct use
Help with buying poppers
Storage recommendations
On the road with poppers
Myths about poppers
Coupons & Promotions
Returns & complaints
Contact and customer service
How can I delete or change my customer account?
Simply send us an email with your request to delete or change your data. We will do this in compliance with the GDPR within 3 working days.
What happens to my data after the order?
We treat your data in accordance with the General Data Protection Regulation (GDPR)
No disclosure to third parties (except for shipping service providers) SSL encryption on the entire website Data is only stored for as long as legally required For more information: See our privacy policy. Do I have to create a customer account to order?
Yes, it is currently not possible to order as a guest for reasons of youth protection. However, we are working on a solution. A customer account also offers the following advantages:
Faster repeat orders Overview of all previous purchases Simple address management I have forgotten my password - what should I do?
You can have a new password sent to your registered e-mail address.
Just click here: Request new password |