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Frequently asked questions (FAQ) - Everything you need to know about poppers and our store |
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Questions about your order
Shipping / Delivery
Payment
Customer account and data
Poppers Information
Differences in poppers
Poppers safety instructions
Tips for correct use
Help with buying poppers
Storage recommendations
On the road with poppers
Myths about poppers
Coupons & Promotions
Returns & complaints
Contact and customer service
Can I return products?
Unopened items can be returned within 14 days. Please note that sealed products can only be returned in their original condition for reasons of hygiene.
What do I do if I have received the wrong product?
Please contact us with a photo of the delivered item. We will take care of replacement or refund immediately. Faulty shipments are extremely rare, but we solve them easily.
My parcel has arrived damaged - what should I do?
Photograph package (incl. contents)
Contact us within 24-48 hours We will initiate replacement or refund immediately Can I return poppers if I don't like the smell?
Unfortunately no. Opened bottles cannot be returned for hygienic reasons. Please use trial packs to find your variety.
What do I do when my poppers arrive leaking?
This can unfortunately happen, but is extremely rare.
Please contact our support and send us a photo of the discontinued item. Of course, you will receive either a credit note or a replacement delivery from us. |